Read this EMAIL. Decide if the statements (1-10) below the text are True of False. Write your answers on the answer sheet. There is an example (0). (10 * 1= 10 marks)

To: Nobuhiko Sakamoto (snobu@djint.ja)

From: Hostyourcom Customer Care (

Sent: Tuesday, May 26th 2009 9:31:28

Subject: Hostyourcom – All servers transferred to a new data center.

Dear customers,

We would like to inform you that, due to increasing problems and emergency situations arising with AlphaRed –our data center, and in order to provide higher quality hosting service to all our prospective and existing clients, our Administrators Department has decided to move all servers and current hosting accounts to a new data center, which guarantees better performance and robust server configuration, and cancel therefore our contract with AlphaRed.

The transferring of all current accounts, and respectively all our existing customers’ hosting data, will begin today and the whole process will take about a week to be entirely completed. Here is more information about all stages:

® All customers’ websites will be working during the bigger part of the period and will be offline only during the hours of the physical transfer of the servers to the new Data Center.

® The Web Hosting Control Panel will be disabled in the next 24 hours and will remain offline about 5 -7 days.

® During the whole transfer period FTP, FrontPage extensions and other server file exchange utilities will not be operational.

® The e-mail services will remain available. However, all clients need to back up (save) all mails received during the period, as our system will not be able to retrieve those e-mails after the transfer.

® As the ticketing system in your control panels will not be accessible and you will not be able to contact our support department, you should follow our posts on the server transfer in the Forum and ask there your questions. Any new details on the transfer will be published there, and this will be the only available way for our support team to assist you.

We guarantee that all customer data will be safely transferred and intact during the procedure. We would like to kindly ask you, however, to restrain from making updates to your websites during the whole week, as our administrators will not be able to do backups and restore your updated information next week, after the servers have been moved to the new location.

Each valued client of ours will enjoy, in a week’s time, all the benefits of our new state-of-the-art data center located in Fremont, California, which is a class A earthquake proof facility and is owned by the famous US company Peer1 (formerly HostCentric). The Peer 1 data center is equipped with various high capacity connections to multiple carriers to ensure uptime and speed consistency and redundancy. Our network of servers will include main production servers, backup servers, as well as administrative, spare and dedicated servers, working in perfect synchronicity with our web hosting software.

Thank you very much for your understanding in this matter. Please, mind that all this procedure is undertaken to ensure better service and hosting platform and no future hassling situations.

With Best Regards,

Hostyourcom Support Team

Are these statements True or False?


0. There have been increasing problems and emergency situations in the Administrators Department lately: FALSE

Verdadero Falso

1. AlphaRed will provide higher quality hosting.

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2. Mr Sakamoto’s website will not be working for about a week.

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3. The physical moving of servers to a new location will take hours.

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4. The Web Hosting Control Panel will remain disabled about 24 hours.

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5. While some utilities will not be working, Mr Sakamoto will be able to receive and send emails.

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6. The support team have provided a way to assist their customers, although Mr Sakamoto won’t be able to contact the support department.

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7. Customers are asked to do backups and restore updated information the following week.

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8. Hostyourcom are not the owners of the new data center.

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9. Different kinds of servers will be operating at the same time in the Peer1 data center.

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10. Hostyourcom are begging understanding from their customers.

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